Privacy Policy

1. Introduction and Data Controller

This Privacy Policy outlines how your personal information is collected, utilised, and shared when you visit or make a purchase from www.circlecomfortrug.com. To comply with the General Data Protection Regulation (GDPR) of the European Union, the applicable commercial laws of the Netherlands, and relevant United States privacy frameworks (including the CCPA), www.circlecomfortrug.com acts as the designated Data Controller for all personal data processed through this website.

Our enterprise is registered in the Netherlands and operates directly to distribute household textiles—specifically round short-pile carpets—to consumers in the European Union and the United States.

2. Information We Collect

To facilitate your orders and provide relevant customer support, we collect specific categories of personal information:

Identity and Contact Data: Includes your first name, last name, billing address, shipping address, email address, and telephone number.

Transaction Data: Includes details regarding the products you have purchased and the date of the transaction.

Technical Data: Includes internet protocol (IP) addresses, browser type, time zone setting, and operating system information automatically logged when you interact with our website.

3. Payment Processing via Stripe

We operate a direct retail structure and rely on established financial infrastructure to handle transactions. All consumer payments on www.circlecomfortrug.com are processed directly by Stripe.

When you place an order, your financial information is transmitted to Stripe for processing. www.circlecomfortrug.com does not collect, store, or hold your full credit card, debit card, or underlying financial details on our own servers. The processing of your payment data by Stripe is governed by Stripe’s own operational policies and legal obligations.

4. Data Retention Periods

We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Commercial and Tax Obligations: In strict accordance with the corporate and tax laws of the Netherlands, we are legally mandated to retain core transaction records—including basic identity, contact, and order details—for a period of seven (7) years following the completion of your purchase.

Customer Support Data: Information related to general enquiries will be retained for the duration of the active correspondence and subsequently archived in accordance with standard business practices.

5. Consumer Rights (EU and US Frameworks)

Depending on your residency, you possess specific rights concerning your personal data under the GDPR or corresponding United States regulations:

The Right to Access: You may request copies of your personal data held by www.circlecomfortrug.com.

The Right to Rectification: You may request that we correct any information you believe is inaccurate or incomplete.

The Right to Erasure: You may request that we erase your personal data, subject to our overriding legal retention obligations (such as the 7-year tax mandate).

The Right to Opt-Out: For US consumers, we confirm that www.circlecomfortrug.com does not sell your personal data to external parties.

If you wish to exercise any of these rights, please contact us. We will acknowledge and formally respond to all verifiable consumer requests within thirty (30) calendar days of receipt.

6. Data Security Practices

We implement commercially reasonable organisational and physical measures structured to manage and protect your personal information against unauthorised access, alteration, or disclosure. While we utilise standard industry practices to maintain the integrity of our digital storefront, it is a standard reality of digital commerce that no method of internet transmission or electronic storage is entirely impenetrable.

7. Contact Information

For any questions regarding this Privacy Policy, your data rights, or our data handling practices, please contact us at:

Company: Carpet Denim B.V.
Address: Bolderiklaan 10, 5582AV Waalre
Phone: +31 402214431
Email: carpet@circlecomfortrug.com