Refund and Return Policy

1. Overview and Scope

Welcome to www.circlecomfortrug.com (operated under the brand circlecomfortrug). We specialize in providing circular short-pile rug products to customers located across Europe and the United States. This Refund and Return Policy governs our procedures for order cancellations, returns, refunds, and replacements, ensuring full compliance with applicable consumer protection laws in the Netherlands, the European Union, and the United States.

2. Payment Methods and Refund Processing

We support a secure range of payment methods for transactions across our target regions. When a refund is approved and processed, funds are returned through the original payment instrument used at checkout, which includes major credit and debit cards such as Visa, Mastercard, and American Express, as well as digital wallets including Apple Pay and Google Pay.

3. Shipping Timeframes, Tracking, and Transit Investigations

We collaborate with premier international carriers, including DHL, FedEx, and UPS Priority services, to deliver orders across Europe and the United States.

Transit Duration: Standard delivery requires 6 to 10 working days from the date of dispatch.

Tracking Notifications: To ensure transparency, automated tracking updates are sent to the customer’s reserved email address at key milestones, including order dispatch, arrival at regional transit hubs, and local final-mile distribution.

Delayed Shipments: If a customer’s order exceeds the standard transport timeframe, we will initiate a formal investigation with the respective carrier. Based on the factual outcome of the investigation, we will determine an appropriate resolution, which may include a full refund or a replacement dispatch.

4. Statutory Right of Withdrawal (EU Consumers)

In strict accordance with European consumer protection legislation, consumers residing within the European Union possess a statutory 14-day right of withdrawal without providing any justification.

Withdrawal Period: The 14-day withdrawal window begins on the day the physical goods are received by the consumer or a designated third party (excluding the carrier).

Notification: To exercise the right of withdrawal, you must notify our customer support team via email at carpet@circlecomfortrug.com within the 14-day period.

5. Damaged or Defective Items

If an item arrives with a material defect or is damaged upon receipt, customers may contact our customer support team via email at carpet@circlecomfortrug.com within a reasonable timeframe, providing clear photographic evidence of the issue.

Resolution: For verified damaged or defective items, we will process a full refund or a replacement order without requiring the physical return of the damaged item (photographic proof is sufficient).

6. General Returns and Return Address

For eligible returns under our standard return guidelines, physical items must be sent back to our designated return facility.

7. Corporate Contact Information

For any questions or assistance regarding refunds, returns, or order status, please contact our support team using the official details below:

Company: Carpet Denim B.V.
Address: Bolderiklaan 10, 5582AV Waalre
Phone: +31 402214431
Email: carpet@circlecomfortrug.com