Shipping Policy

1. Overview and Scope

Welcome to www.circlecomfortrug.com (operated under the brand circlecomfortrug). We specialize in supplying premium circular short-pile rug products to customers located across Europe and the United States. This Shipping Policy governs the dispatch, transit, and delivery procedures for all orders placed through our website.

2. Dispatch Location and Logistics Partners

All customer orders are prepared and dispatched directly from our registered operational location:

Logistics Partners: We collaborate with premier international carriers, including DHL, FedEx, and UPS Priority services, to ensure reliable delivery across our target markets in Europe and the United States.

3. Standard Delivery Timeframes

Transit Duration: Standard delivery requires 6 to 10 working days from the date of dispatch.

Fulfillment Milestones: To maintain complete operational transparency, our system automatically dispatches tracking notification emails to the address provided by the customer at checkout during key transit milestones, including order dispatch, arrival at regional transit hubs, and local final-mile distribution.

4. Delayed Shipments and Investigations

If a customer’s order exceeds the standard transport timeframe of 10 working days, we will initiate a formal logistical investigation with the respective carrier. Based on the factual findings of the inquiry, we will determine an appropriate resolution, which may include a full refund or a replacement dispatch.

5. Risk of Loss and Delivery Compliance

In accordance with mandatory European consumer protection laws, the risk of damage or loss of goods remains with the merchant and only transfers to the consumer when the consumer (or a third party indicated by the consumer other than the carrier) has physically received the goods. Risk does not transfer upon initial handover to the carrier.

6. Corporate Contact Information

For any questions regarding shipping logistics or order tracking, please contact our support team using the official details below:

Company: Carpet Denim B.V.
Address: Bolderiklaan 10, 5582AV Waalre
Phone: +31 402214431
Email: carpet@circlecomfortrug.com